Samsung Galaxy M31 — the funding smartphone from the South Korean giant — received a new software update with the April 2020 security patch earlier this week. While the newest software upgrade was supposed to provide various security fixes, it appears to have come with some bugs which are causing issues for users. Some Samsung Galaxy A70 users from the nation, who obtained an Android 10 upgrade along with One UI 2.0, also reported similar difficulties.
In accordance with the user reports on on Twitter, several Samsung Galaxy M31 users finished up bricking their phones while attempting to install the latest update. The handset allegedly becomes stuck during the installation process, as stated by the users.
The affected users emphasized that since the phone gets bricked while installing the new software, they aren’t able to even perform a factory restore to fix the problem.
Although some users claimed they could resolve the problem after downloading a prior firmware from a third-party source, it is not recommended as neglecting to flash the program could cause much serious problems.
Very similar to the Galaxy M31, some Samsung Galaxy A70 users in India have also reported similar bricking problems after installing the Android 10 update that includes One UI 2.0. However, it isn’t likely to be the reason in the event of the Galaxy M31.
Some reports also indicate that Samsung has stopped the update rollout for both the Galaxy M31 and Galaxy A70 to avoid further issues.
While Samsung may fix the issue in a future software upgrade, the consumers whose telephones are bricked have no respite till they can attain a company service center, all which are closed as a result of nationally lockdown. The company’s social media has not been much aid to the users . Samsung does have the choice to remotely assist its customers, but it is uncertain whether the business plans to do that.
Gadgets 360 has reached out to Samsung India for a remark on the issue and will update this space when the business responds. Meanwhile, it’s sensible not to install the latest update to avoid facing any issues.
Samsung Galaxy M31 is one of the company’s newest phones in the country as it was launched in February this year.